Customer Orientation Self Assessment (COSA)

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Measuring CFYF > COSA

Welcome to the Customer Orientation Self Assessment Service which concentrates on one of the 12 capabilities in the Competitive Fitness of Global Firms. It is provided free of charge to members of the International Executive Network (IEN) and participants in related programs.

Total estimated time to complete and submit your request is less that 10 minutes.

Before starting to answer these questions, please decide which entity you choose to assess – it could be your corporation as a whole, a subsidiary, a division or the service you belong to. If you feel that you really do not have enough knowledge to respond to a question, please select “NR” (no response).

Your Customer Orientation Self Assessment Report will be emailed to you. It will give you an assessment of your firm, benchmarked against more than 300 global firms and against those in your sector.

First Name
Last Name
E-mail*
Sector*

* indicates fields that are compulsory

Sector - Indicate the sector against which your Customer Orientation Assessment is benchmarked.

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